Effective Date: 19th March 2026
Company Name: Docforus Private Limited
Jurisdiction: India
DocForUs (“we”, “our”, or “us”), operated by Docforus Private Limited, is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the DocForUs mobile application and related services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Age / Date of Birth
Gender
Contact details (phone number, email)
b. Health & Medical Information
Symptoms shared through AI chat
Medical history and past consultations
Vital data (e.g., height, weight, blood pressure, pulse)
Diagnostic reports (uploaded by you or hospital staff)
Prescriptions and treatment details
c. Family Profile Information
Details of additional profiles added under your account (e.g., parents, children)
d. Usage & Technical Data
Device information
Log data
App usage analytics for performance and security
2. How We Use Your Information
We use your information to:
Provide and improve healthcare-related services
Generate structured summaries of your health data
Enable doctors to review your condition efficiently
Facilitate communication between patients and healthcare providers
Store and organize your medical records
Send reminders, notifications, and updates
Ensure app functionality, performance, and security
3. Role of AI in the Platform
DocForUs uses AI to:
Organize symptom inputs into structured summaries
Suggest possible tests or health insights
Important:
AI is used only as a support tool. All medical decisions, diagnoses, and prescriptions are made by qualified doctors.
4. Data Sharing
We do not sell your personal or medical data.
Your data may be shared only with:
Doctors and healthcare providers involved in your care
Authorized hospital staff for coordination and report uploads
Trusted service providers supporting app functionality (under strict confidentiality agreements)
5. Data Storage & Security
We implement appropriate security measures, including:
Secure cloud infrastructure
Data encryption and access control
Monitoring and protection against unauthorized access
While we strive to protect your data, no system is completely secure.
6. Data Retention
We retain your data:
As long as your account remains active
As required to provide services
As required under applicable Indian laws
You may request deletion of your account and data by contacting us.
7. Your Rights
You have the right to:
Access your data
Correct or update your information
Request deletion of your data
Withdraw consent (where applicable)
To exercise these rights, contact:
support@docforus.com
8. Notifications & Communication
We may send notifications related to:
Test recommendations
Prescription updates
Follow-ups and reminders
Important service updates
You can manage notification preferences within the app.
9. Third-Party Services
We may use third-party service providers (e.g., cloud hosting, analytics) to operate the platform. These providers are contractually obligated to protect your data.
10. Children’s Privacy
Users may create profiles for family members, including minors. By doing so, you confirm that you are authorized to provide and manage their information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected with a revised “Effective Date."
12. Contact Us
If you have any questions or concerns:
Docforus Private Limited
Email: support@docforus.com