DocForUs

Privacy Policy

Privacy Policy – DocForUs

Company: Docforus Private Limited, India
Contact: support@docforus.com

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: Name, age, gender, contact details

  • Health Data: Symptoms, medical reports, vitals, prescriptions

  • Family Profiles: Information related to dependents managed within the app

  • Technical Data: Basic device and usage information required for app functionality

2. How We Use Your Information

Your information is used for the following purposes:

  • Providing healthcare-related services

  • Generating structured summaries for medical use

  • Supporting doctors during consultations

  • Managing health records and profiles

  • Sending reminders, alerts, and notifications

3. Role of AI

Artificial Intelligence (AI) is used to:

  • Organize and structure health-related information

  • Assist in improving workflows and efficiency

Note: All final medical decisions are made by qualified doctors.

4. Use of Third-Party AI Services

DocForUs uses secure third-party AI service providers (such as cloud-based AI processing services) to enable AI-assisted features within the app.

Data That May Be Shared

The following data may be transmitted to these services:

  • Symptoms and health-related inputs shared by the user

  • Chat conversations entered in the app

  • Basic profile details (e.g., age and gender, where relevant)

  • Relevant medical context required to generate summaries

Purpose of Data Sharing

This data is used strictly for:

  • Generating structured summaries for doctors

  • Supporting consultation workflows

  • Improving the accuracy of AI-assisted features

User Consent

User data is processed by third-party AI services only after explicit consent is obtained within the app before using AI features.

Data Protection

All third-party AI providers are required to implement:

  • Strong data protection measures

  • Confidentiality safeguards

  • Security standards equal to or higher than those followed by DocForUs

No Advertising Use

Data shared with third-party AI services is not used for advertising, marketing, or profiling purposes.

5. Data Sharing

We do not sell user data.

Information may be shared only with:

  • Doctors

  • Hospitals

  • Trusted service providers

This sharing is strictly limited to healthcare-related purposes.

6. Data Security

We implement strong security measures, including:

  • Secure infrastructure

  • Data encryption

  • Access control mechanisms

to protect user data from unauthorized access or misuse.

7. Data Retention

  • Data is retained while your account is active

  • Data may also be retained as required by applicable laws

  • Users can request deletion of their data at any time

8. User Rights

Users have the right to:

  • Access their data

  • Update or correct their information

  • Request deletion of their data

Requests can be made by contacting: support@docforus.com

9. Notifications

We may send:

  • Reminders

  • Updates

  • Care-related notifications

Users can manage notification preferences within the app.

10. Children’s Privacy

Users may create and manage profiles for family members, including children, with proper authorization and consent.

11. Updates to This Policy

This Privacy Policy may be updated periodically.

  • Any changes will be reflected within the app

  • Continued use of the app indicates acceptance of the updated policy

12. Contact Us

Docforus Private Limited
India
Email: support@docforus.com